This Privacy Policy describes how we – Iconnek (together with its affiliates – “Iconnek Integration Inc., iconnek.io”, “we”, “us” or “our”) collect, store, use and disclose personal data about individuals (“you”) who: (i) visit or otherwise interact with our website available at iconnek.io , or any other website, web application, web page (including spreadsheets or forms generated by our service), email, text message or digital advertisement under our control (collectively, the “Sites”); (ii) use our Iconnek online platform for interconnecting services and transferring data between third-party cloud-based applications, via the Sites, integrations, “addons” or extensions (“Users”; and together with the Sites – the “Service”).
Specifically, this Privacy Policy describes our practices with respect to:
Please read this Privacy Policy carefully and make sure you fully understand it. You are not legally required to provide us with your personal data, and you can do so (or avoid doing so) at your own discretion. If you do not wish to provide us with your personal data, or have it processed by us or one of our service providers, simply do not visit or interact with our Sites or use our Service. You can also choose not to provide us with “optional” personal data, but keep in mind that without it, we will not be able to provide you with the full range of our services or the best user experience when using our Service.
This Privacy Policy concerns Iconnek’s practices as a “data controller”, where we determine the means and purposes of processing personal data. When we process data on behalf of our business customers (“Customers”), we act as a “data processor”, pursuant to the agreement we have with them (as further explained in Section 09 below). If you are a user of the Service on behalf of one of our customers, we suggest that you contact your account administrator (“Account Administrator”) with any questions or requests relating to the personal data we process on behalf of that customer. Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in our Terms of Service (“Terms”).
01 - Data collection
We collect technical data, profile data, content, and other data from you, your organization, and other third-party sources.
We collect and control several types of personal data about our Users and visitors to our Sites. This data is collected and generated through your interaction with us or our Service, through automated means, or directly from you, other Users, our Customers, or other third parties (including our Service Providers, as defined below).
Specifically, we collect the following categories of data (which, to the extent they relate to an identified or identifiable individual, are considered “personal data”):
Automatically Collected or Generated Data: When you visit, interact with, or use our Service, we may collect, record, or generate certain technical data about you. We do this independently or with the assistance of third-party service providers (as defined in Section 4 below), including through the use of “cookies” and other tracking technologies (as further described in Section 5 below).
This data consists of connectivity data, technical data and aggregated usage data, such as IP addresses and general locations, device and application data (such as type, operating system, mobile device or application ID, browser version, location and language settings used), date and time of use, relevant cookies and pixels installed on or interacted with through such device, and recorded activity (sessions, clicks, feature usage and other interactions) of visitors and Users in connection with our Service. Additionally, telephone calls (for example with our customer service or product consultants) may be automatically recorded, tracked and analyzed, including for purposes such as analysis, monitoring and improvement of service quality, operations and business, training, and record keeping.
User Data Received from You: When you contact us, register for the Service and create your individual profile (User Profile), or register for an event that we host, organize or sponsor, you provide us with personal data. This typically includes your name, place of employment and job title, contact information (such as your email address, telephone number and address), account login details (email address and passwords that are automatically hashed), and any other data you choose to provide when using our Service, contacting us or interacting with others through our Service.
You may also send us a “Contact Us” request or support request, or provide us with feedback, reviews or responses to our surveys or promotions, including by submitting an online form on our Service or social media channels, posting on one of our public online forums or communities, sending an email to one of our designated addresses, or any other form of communication. This data may include details about an issue you are experiencing, contact information, and any other documentation, screen recordings, screenshots, or other information.
Our customers and partners may provide us with additional data such as their billing details, business needs, and preferences. To the extent this data relates to a non-human entity (for example, a company or business bank account), it will not be considered personal data in most countries.
User Data Received from Our Customers, Partners, and Users: Customers, Partners, and Users may provide us with contact information about potential Users, such as employees, collaborators, and colleagues, so that we can contact, invite, or register them as Users of our Service (including by using single sign-on tools). This data typically includes the names, phone numbers, and business emails of these individuals, but additional data may be provided at the discretion of those providing it. For the purposes of this Privacy Policy, this data is also considered user data.
Data Received from Other Third Parties: We may receive personal data about you from other sources. For example, if you attend an event, webinar, or promotion that we sponsor or participate in, we may receive your personal data from its organizers. We may also receive your contact and professional data (e.g., your name, company, job title, contact information and professional experience, preferences and interests) from our Partners (defined below), our service providers, and through the use of tools and channels commonly used to connect businesses and individuals to explore potential business and employment opportunities, such as LinkedIn.
Data Obtained Using Analytics Tools: We use analytics tools (e.g., Google Analytics) to collect data about the use of our Sites and Services. Analytics tools collect data such as how often Users and visitors visit or use the Sites or Services, what pages they visit and when, what website, advertisement or email referred them to that site, and how they interact with and use our Service and its various features.
02 - Use of data
We use personal data as described in this section (for example, to provide, improve, and secure our Service; for analytics, marketing, and sales purposes; to comply with applicable laws; and to support our legitimate interests). We use personal data as necessary to perform our Service; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Service, such as by understanding the use of our Service and the performance of our campaigns, and obtaining insights that help us devote our resources and efforts more effectively; in marketing, advertising, and selling our Service to you and others; providing customer service and technical support; and protecting and securing our Users, Customers, visitors, ourselves, and our Service.
If you reside or use the Service (i) in a territory governed by privacy laws that determine that “consent” is the sole or most appropriate legal basis for processing personal data (in general, or more specifically with respect to the types of personal data you choose to share through the Service), your acceptance of our Terms and this Privacy Policy will be deemed to be your consent to the processing of your personal data for all purposes detailed in this Privacy Policy, as permitted by law. If you wish to revoke this consent, please contact us by email at support@iconnek.io.
More specifically, we use personal data for the following purposes:
- Facilitate, operate and provide our Service;
- Authenticate the identity of our users and allow them to access our service;
- Provide our visitors, users and customers with assistance and support;
- To better understand how visitors and users evaluate, use and interact with our Service, and how we can improve their and others' user experience, and continue to improve our products, offerings and the overall performance of our Service;
- Facilitate and optimize our marketing campaigns, ad management, and sales operations, and more effectively manage and serve ads for our products and services, including on other websites and apps. These activities allow us to highlight the benefits of using our Service and, as a result, increase your overall engagement and satisfaction with our Service. This includes contextual, behavioral, and interest-based advertising based on activity, preferences, or other data we or our service providers and business partners have;
- Explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences, including through partnerships with local distributors, resellers, business partners and professional service providers related to our Service (“Partners”, as further described in Section 4 below);
- Contact our visitors, users and customers (existing or potential) with general or personalized messages related to the Service, as well as promotional messages that may be of specific interest to them (as further described in Section 6 below);
- Facilitate, sponsor and offer certain events, contests and promotions;
- To post your comments and submissions on our sites, public forums and blogs;
- To support and enhance our data security measures, including to prevent and mitigate the risk of fraud, error or any illegal or prohibited activity;
- To create aggregated statistical data, derived from non-personal data or from anonymous or pseudonymized data (rendered non-personal), which we or others may use to provide and improve our respectful services, or for any other business purpose; and
- To create aggregated statistical data, derived from non-personal data or from anonymous or pseudonymized data (rendered non-personal), which we or others may use to provide and improve our respectful services, or for any other business purpose; and
03 - Location and storage of data
We store your data in multiple locations around the world, for as long as necessary, consistent with our reasonable business needs (as necessary for the performance of our Service or to support and exercise our legitimate interests) and in accordance with our legal obligations. Data Location: We and our Authorized Service Providers (defined below) maintain, store and process personal data in the United States, Europe, Canada and other countries reasonably necessary for the proper performance and delivery of our Service, or as required by applicable law.Although privacy laws vary from jurisdiction to jurisdiction, Iconnek, its affiliates and its service providers are all committed to protecting personal data in accordance with this Privacy Policy, customary and reasonable industry standards, and appropriate legal mechanisms and contractual terms requiring adequate data protection, notwithstanding any lesser legal requirements that may apply in the jurisdiction to which such data is transferred.Data Retention: We may retain your personal data for as long as reasonably required to maintain and expand our relationship and provide you with our Service and offerings; to comply with our legal and contractual obligations; or to protect ourselves against potential litigation (i.e., in accordance with applicable log, record and account keeping laws, and to have proof and evidence of our relationship, in the event of a legal issue following your discontinuation of use).
We share your data with our Service Providers; your organization (our Customer); within our group; in accordance with legal compliance requirements; and between Users on your shared boards. Legal Compliance: In exceptional circumstances, we may disclose or allow governmental and law enforcement authorities to access your personal data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally required to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud or other wrongdoing; or (c) such disclosure is necessary to protect the security or integrity of our products and services.
Service Providers: We engage selected third-party companies and individuals to provide services that complement our services. These service providers include third-party service providers (as defined in the Terms), server hosting and colocation services, communications and content delivery networks (CDNs), data security and cybersecurity services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics services, email and communications monitoring and distribution services, session or activity recording services, remote access services, performance measurement services, data optimization and marketing services, social media and marketing, content providers, email, voicemail, customer relationship management systems, and our legal, financial and compliance advisors and auditors (collectively, “Service Providers”).
See the list of suppliers.
These service providers may have access to your personal data, depending on their specific roles and purposes in facilitating and improving our service, and may only use it for limited purposes as determined in our agreements with them.
Partnerships: We engage selected business and distribution partners, resellers, distributors and professional service providers related to our Service, who enable us to explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences for our potential and existing customers and users. In such cases, we may share contact details, business information and usage data with the relevant partner, to enable them to engage with such customers and users for these purposes. If you engage directly with one of our partners, please note that any aspect of that engagement that is not directly related to the Service and led by Iconnek is beyond the scope of Iconnek’s Terms and Privacy Policy, and may therefore be governed by the partner’s terms and privacy policy.
Service Integrations: You or your Account Administrator may choose to integrate your Account on the Service with a third-party service (provided that such integration is supported by our Service). The provider of such integrated third-party service may receive certain relevant data about your Account on the Service or share certain relevant data from that Account on the third-party provider’s service with our Service, depending on the nature and purpose of such integration. This may include your User Data. Please note that we do not receive or store your passwords for any of these third-party services (but they typically require your API key to integrate with them). If you do not want your data shared with such third-party service(s), please contact your Account Administrator.
Comments or Recommendations: If you submit a public review or comment, please note that we may (at our discretion) store and display your review to other visitors and Users of our Sites and Service (including other Customers). If you wish to remove your public review, please contact us. If you choose to send others an email or message inviting them to use the Service, we may use the contact information you provide to automatically send us such an invitation email or message on your behalf. Your name and email address may be included in the invitation email or message.
Protection of Rights and Safety: We may share your personal data with others if we believe in good faith that doing so will protect the rights, property or personal safety of Iconnek, one of our users or customers, or a member of the general public.
Iconnek Subsidiaries and Affiliates: We share personal data internally within our group of companies, for the purposes described in this Privacy Policy. In addition, should Iconnek or any of its group of companies undergo any change of control, including by way of a merger, acquisition, or purchase of substantially all of its assets, your personal data may be shared with the parties involved in such an event. If we believe that such change of control may materially impact your personal data stored with us, we will notify you of such event and the choices you may have by email or by means of a prominent notice on our Service.
For the avoidance of doubt, Iconnek may share your personal data in other ways, in accordance with your explicit approval, or if we are legally required to do so, or if we have made such data non-personal and anonymous.
We and our Service Providers use cookies and other technologies for performance, tracking, analytics, and personalization purposes.
Our Sites and our Service (including some of our Service Providers) use “cookies,” anonymous identifiers, pixels, container tags, and other technologies so that we can provide our Service and ensure that it is working properly, to analyze our performance and marketing activities, and to personalize your experience. These cookies and similar files or tags may also be temporarily placed on your device. Some cookies and other technologies are used to recall personal information, such as an IP address, previously provided by a user.
You can enable some or all cookies by changing your cookie preferences in your browser settings or directly on the pop-up window that will appear when using the Website or Services. However, please note that if you choose to configure your browser in this way, some areas of our site and/or Services may not function properly.
06 - Communications
We provide service and promotional communications via email, telephone, SMS, and notifications. Service-Related Communications: We may contact you to provide important information about our Service. For example, we may send you notifications (by any means available to us) about changes or updates to our Service, billing issues, service changes, login attempts or password reset notices, etc. Our customers and other users of the same account may also send you notifications, messages, and other updates regarding their use of the Service or your use of the Service. However, please note that you will not be able to opt out of receiving certain Service-related communications that are an integral part of your use of the Service (such as password resets or billing notices).Promotional Communications: We may also inform you about new features, additional offers, special events and opportunities or any other information that we think will be useful to our Users. We may provide such information through any of the contact methods we have available (e.g., telephone, mobile or email), through the Service, or through our marketing campaigns on any other site or platform. If you do not wish to receive such promotional communications, you may notify Iconnek at any time by sending an email to:
07 - Data security
We secure your personal data using industry standard physical, procedural and technical measures. In order to protect your personal data held with us, we use industry standard physical, procedural and technical security measures, including encryption where appropriate. However, please note that regardless of the security measures used, we cannot and do not guarantee the absolute protection of personal data stored with us or with third parties as described in Section 4 above.
08 - Rights of data subjects
You have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, others only apply in certain limited circumstances. We describe these rights below:
a) Right of access to personal data
You have the right to access your personal information, to obtain a copy of the personal data processed by Iconnek and to obtain information about the internal processing of personal data by Iconnek. In the event that you request to know the personal data we process, we will provide you with the following information free of charge: the purposes of the processing; the categories of personal data processed; the categories of persons who have access to your personal data; the recipient(s) of the personal data; the retention period of the personal data; your privacy rights and information about data transfers. You have the right to obtain from us confirmation as to whether or not your personal data is being processed and, if so, access to your personal information. The data controller provides a copy of the personal data processed. As a customer, you have access to your personal data via our platform (once logged in). These requests will be made by sending a request to support@iconnek.io.
(b) Right to portability of personal data
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Such a request will be made by sending an email with your contact details to support@iconnek.io.
c) Right of rectification
You have the right, if necessary, to have your personal data modified, deleted or restricted. Such requests will be made with all relevant details to
Please note that we may rectify, reconstruct or delete incomplete or inaccurate information at any time, at our own discretion. You have the right to obtain from us, without unreasonable delay, the rectification of inaccurate personal data. Taking into account the purposes of the processing, you have the right to complete incomplete personal data, including by providing a supplementary statement. As a customer, you can modify your personal data directly from our platform. If you have any problems modifying your personal data from our platform, please contact our technical support at support@iconnek.io.
(d) Right to be forgotten and right to object
You may withdraw your consent to the processing of your personal data at any time. In this case, if there is no overriding legitimate interest in continuing to process your personal data (e.g. to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the personal data is no longer necessary for the purpose initially pursued, we will delete your personal data. This withdrawal of consent will be done by sending an email with your contact details to support@iconnek.io.
Furthermore, you have the right to obtain from us the erasure of your personal data without unreasonable delay and we undertake to erase your personal data within a reasonable period. As a customer, all your user data is erased within 60 days of cancellation of your account.
e) Right to restriction of processing
You may request that we restrict the processing of your personal data if one of the following applies: (a) you contest the accuracy of your personal data, for a period enabling us to verify the accuracy of your personal data; (b) the processing of your personal data is unlawful and you oppose the erasure of your personal data and request instead the restriction of the use of your personal data; (c) we no longer need your personal data for the purposes of the processing, but your personal data is still necessary for you for the establishment, exercise or defense of legal claims; and (d) you have objected to the processing in accordance with paragraph d) pending verification as to whether the legitimate grounds pursued by Iconnek override yours. Such requests will be made by sending a request to support@iconnek.io.
(f) Right to be informed about and object to an automated decision
In the event that our platform makes decisions exclusively by automated means, you have the right (i) to be informed, (ii) to request additional information about the automated decision-making, and (iii) to submit comments to the Data Protection Officer at support@iconnek.io.
(g) Right of refusal
You can ask us not to send you marketing communications and not to use your personal information when we are profiling for direct marketing purposes. You may opt out of receiving electronic newsletters and other marketing communications by following the opt-out instructions provided to you in such emails or by emailing us at support@iconnek.io.
Transactional account messages will not be affected if you opt out of commercial communications.
09 - Data controller / Data processor
The following person has been designated as the person responsible for the protection of personal data, in accordance with the laws in force on the protection of private data:
Name: Frédéric Fortin
Position: President
Email: ffortin@iconnek.io.
Address: Drummondville, (Qc)
Our role as data controller: Iconnek is the “data controller” of its visitors’ and customers’ personal data, as well as user data, including profile and contact information, usage, preferences, engagement and analytics data, as well as the data detailed in Section 1 above. With respect to this data, Iconnek assumes the responsibilities of a data controller (only to the extent applicable under the law), as set out in this Privacy Policy.
If Iconnek experiences a security incident that may cause you serious harm, including unauthorized access, use or disclosure of personal information, loss of personal information or any other breach of privacy, we will notify you as soon as possible, as well as the Freedom of Information Commission.
10 - Jurisdiction
The Parties expressly agree that any dispute, controversy, disagreement, difference or disagreement arising directly or indirectly from this Privacy Policy, including concerning the interpretation, execution or violation of the Privacy Policy, must be submitted to the competent courts of common law in the judicial district of Drummond, Quebec, Canada.
Updates and Changes: We reserve the right to update and modify this Privacy Policy from time to time by posting a revised version on our Service. The revised version will be effective as of the date of posting. When we make material changes to this Privacy Policy, we will notify Users as appropriate in the circumstances, such as by posting a prominent notice on the Service or sending an email. Your continued use of the Service after the changes are implemented will constitute your acceptance of those changes.
Last updated: January 30, 2025
